Client Guide

How our client service works

A firm built around your time and your case. Learn how, when and through which channel to reach us.

The Team

Who will support you

MG Law Office brings together legal professionals and administrative staff, with complementary roles to give you the best possible response.

Legal Professionals

They handle cases, provide legal advice and represent you in the necessary acts.

Administrative Team

They run the office, manage case files and provide the first point of contact with the client.

Hours

Monday to Friday

The firm's day is organised into two moments, designed to serve you better.

Morning10:00 – 13:00

General service

A dedicated professional answers the phone and WhatsApp.

  • Appointment booking
  • Billing enquiries
  • Information requests
  • WhatsApp (mornings only)

Legal professionals dedicate mornings to ongoing case work.

Afternoon14:00 – 18:00

Consultations & meetings

Legal professionals focus on personalised client service.

  • In-person consultations
  • Video calls
  • Short phone calls
  • Case follow-up meetings

All afternoon appointments are by prior booking.

Saturdays by prior appointment only.

Personalised service

One professional for each client

Every case has a dedicated lead. To speak with them directly, please book your slot — schedules fill up quickly.

How to book

Three ways, your choice

All of them reach the same team. Pick whichever is most convenient.

01

Online

Through our Client Portal, pick a date and time in a few clicks. Available 24 hours.

Book online
02

WhatsApp

Send us your request during the morning and we'll confirm the booking.

Open WhatsApp
03

Email

Write to us with the subject and your availability. We'll reply as soon as we can.

Send email
Need us right now?

Get in touch

Through the channel that suits you best.

CallWhatsAppEmail