Client Guide

How our client service works

A firm built around your time and your case. Learn how, when and through which channel to reach us.

Notice · Contact channels

WhatsApp ends on 6 November 2026

WhatsApp service ends on 6 November 2026. Until then the channel stays open for contact requests and bookings only. After that date, requests go through the MGLAW Hub — appointment booking, new request and Client Portal — or by email and phone.

The Team

Who will support you

MG Law Office brings together legal professionals and administrative staff, with complementary roles to give you the best possible response.

Legal Professionals

They handle cases, provide legal advice and represent you in the necessary acts.

Administrative Team

They run the office, manage case files and provide the first point of contact with the client.

Hours

Monday to Friday

The day is organised into two parts: mornings for case work, afternoons for client service.

Morning10:00 – 13:00

Case work

Time reserved for work on the firm's cases. There is no phone service during this period.

  • Case handling and follow-up
  • Drafting pleadings and documents
  • Deadlines, filings and external acts
  • Reviewing requests received through the Client Portal and by email

There is no phone service in the morning. Leave your request through the Client Portal, the new-request form or by email.

Afternoon15:00 – 18:00

Phone service & meetings

Phone service takes place in the afternoon, subject to availability. Consultations and meetings are by appointment.

  • Phone calls (subject to availability)
  • In-person consultations
  • Video calls
  • Case follow-up meetings

We recommend always booking: only an appointment guarantees you will be seen.

Saturdays by prior appointment only.

Channels

The right channel for each matter

So that everything you share with us stays secure and on record, please use the right channel for each request. Bookings and new requests have moved to the MGLAW Hub.

MGLAW Hub

Book an appointment

Pick a date and time for an in-person, phone or video consultation. Available 24 hours.

Book appointment
MGLAW Hub

New request

For a new matter or if you are not yet a client: describe your case in a dedicated form and receive a reply with the next steps.

Start request
MGLAW Hub

Client Portal

The channel for legal matters and for sending and receiving documents. Available 24 hours, with a secure record of everything you exchange with us.

Go to the Portal

Email

An alternative to the Portal for legal matters and sending documents.

Send email

WhatsApp

For contact requests and appointment booking only. Please do not raise legal matters or send documents through this channel.

Available until 6 November 2026.

Open WhatsApp
Personalised service

One professional for each client

Every case has a dedicated lead. To speak with them directly, please book your slot — schedules fill up quickly.

How to book

Three ways, your choice

All of them reach the same team. Choose whichever suits you best.

01

Online

Through our Client Portal, pick a date and time in a few clicks. Available 24 hours.

Book online
02

New request

Describe your matter in the request form and we will propose a date and time.

Start request
03

Email

Write to us with the subject and your availability. We'll reply as soon as we can.

Send email
Need us right now?

Get in touch

Through the channel that fits your request.

CallBook appointmentNew requestEmail